Winter Store FAQs
How It Works
Why should I shop with Tenderwild?
Our mission is to grow exceptional food, and we work with other certified organic farms who share our commitment to quality and flavor.
When you shop with Tenderwild, you're supporting a network of small organic growers, as well as bakers and food producers throughout Maine.
When can I place an order?
Our Winter Store operates from November through January. You can browse what's available throughout the week, but ordering is open only on Sundays, from 8 AM to midnight.
Orders are ready each Friday for pickup or local delivery to Camden, Rockport, Rockland, and Thomaston. Island orders arrive on Sunday.
Please note that we take a break during Thanksgiving and Christmas weeks and will not take orders on Sunday, Nov 22 or Sunday, Dec 20.
Can I shop in person at the Farm?
Yes! Our farm store in Rockport is open for in-person shopping on Fridays throughout the winter season, from 12pm to 5:30pm. You're welcome to stop by and shop without placing an order in advance, although availability may differ from what's offered online. The farm is located at 33 Gurney Street in Rockport.
Is there a minimum order?
There is no minimum order. We charge a $5 packing fee for orders under $20, but no packing fee for larger orders. Pickup is free, and local home delivery costs $10. Delivery is free for orders of $100 or more.
Why are orders ready on Friday?
Much of what we sell is harvested, baked, or prepared to order. That means a few days between ordering and delivery, but it also means exceptionally fresh food with better flavor and a longer shelf life.
What happens if an item in my order is unavailable?
We do our best to fulfill every order, but farming in Maine comes with a few uncertainties. A prolonged cold spell, for example, can make it impossible to harvest winter greens from an unheated greenhouse.
If an item is unavailable, we'll highlight it on your packing slip and issue a refund to your original payment method before pickup or delivery.
Can I modify or cancel an order?
Because we coordinate orders with our farm partners and other local producers, we're unable to modify or cancel orders once they've been placed. If you'd like to add something, you can place a second order while the store is still open on Sunday.
Will I receive an order confirmation?
Yes, you’ll receive an order confirmation via email immediately after you place an order.
PICKUP
How does pickup work?
Select Pickup at checkout and choose from one of our convenient Midcoast pickup locations:
- Tenderwild Farm, Rockport — Fridays, 12–5:30 PM
- CMCA, Rockland — Fridays, 3–5 PM
- Symmetree Basecamp, Camden — Fridays, 3–5 PM
Your order will be packed and ready at your selected location during the designated pickup window.
When you arrive, look for the Tenderwild pickup area and find the box or boxes labeled with your name. If your order includes multiple boxes, each will be numbered (for example, 1 of 2, 2 of 2).
If you have questions or need assistance, please contact Tenderwild directly rather than the staff at our partner pickup locations.
Can I leave the box with you?
Of course! If you bring a bag, we’ll gladly re-use your box to fulfill future orders. We’re also happy to receive boxes from previous orders.
What if there’s a storm?
Should inclement weather arrive on pickup day, such that driving to a pickup location could be dangerous, we’ll provide a morning update via email. We reserve the right to change the pickup time in response to weather.
What happens if I miss my pickup?
Please make every effort to collect your order during your selected pickup window. We'll email you a pickup reminder ahead of time. If you can't make it, you're welcome to ask a friend or family member to pick it up for you.
Because our pickup locations have limited hours and storage space, we're generally unable to accommodate pickups outside the scheduled pickup window. If your order goes unclaimed, we'll refund any non-perishable items and donate perishables to a local food pantry whenever possible.
If something unexpected comes up, please contact us as soon as possible and we'll do our best to help. You can reach us at hello@tenderwildfarm.com or at 207-593-1321
After I've placed my order, am I able to alter my pickup location or change from pickup to home delivery, after I’ve placed my order?
Not at this time.
Will I be reminded of the pickup window?
Yes, we’ll send you an email ahead of time, reminding you to pick up your order at the pickup location you've selected.
HOME & ISLAND DELIVERY
Do you deliver to me?
We currently deliver on Fridays to Camden, Rockport, Rockland, and Thomaston. We also partner with Penobscot Air to provide Sunday delivery to the islands of Matinicus, Vinalhaven, North Haven, and Islesboro.
What is your delivery fee?
We charge $10 for delivery. Orders of $100 or more receive free home delivery!
We do not charge a delivery fee for island deliveries; Penobscot Air charges a $7.50 per box fee.
Can I reserve a delivery time?
Unfortunately, we are not able to offer custom delivery windows at this time. If you select home delivery, your order will be delivered between 9am-1pm on Fridays. During particularly busy weeks, we make some deliveries between 3-6pm on Friday afternoons, depending on our delivery routes for that week.
How does island delivery work?
Every Sunday, Penobscot Air will deliver Tenderwild orders to the islands of Matinicus, Vinalhaven, North Haven, and Islesboro, as part of its Sunday Funday program. If you're an island resident, select the delivery option at checkout, enter your island zip code and shipping address, and Tenderwild's standard delivery fee will be waived. Penobscot Air charges a $7.50 fee for each Tenderwild box, paid upon delivery. On average, a $75 order with us will fit into one of our boxes; we pack into as few boxes as possible.
Orders placed on Sunday for island delivery will be delivered the following Sunday. We pack all orders on Thursday afternoons. To maintain freshness, each order is held in cold storage until it is loaded onto the plane. Please note that breads are baked on Friday mornings--we cannot guarantee freshness for baked goods.
Sunday Funday delivery arrival times are updated via the Penobscot Air Facebook page.
How is my order delivered?
Your order will be left at your door, in a sealed cardboard box (or several boxes, for larger orders). In inclement weather, your box will be placed inside a plastic bag.
Can I leave special instructions for delivery?
Yes, when you select Delivery at checkout, you’ll have an opportunity to leave any special instructions for us regarding delivery (such as “Please leave on back porch”). We cannot promise that we’ll be able to fulfill your request.
Will I be notified when my order has been delivered?
Yes, you’ll receive an email confirmation that your order has been delivered.
If I’m not going to be home to receive my box, can I leave a cooler?
Yes, we’re happy to place the contents of your order into a cooler.
Can I give you my box from my previous order to pick up?
Yes, we’ll gladly take back boxes. They will all be reused. You can leave them for us in a dry place or hand them to us when we deliver your order.
Can you deliver to a business?
Yes! We can deliver to any business in Camden, Rockport, Rockland, and Thomaston. Please enter the business address in the shipping field at checkout.
What if there’s a storm?
Should inclement weather arrive on delivery day, such that driving could be dangerous, we’ll provide a morning update via email. We reserve the right to change the delivery day in response to weather.
Should I tip the driver?
Thank you, we do not accept tips. ;)
PAYMENT AND RETURNS
How do I pay for my order?
Payment is made at the checkout page. We accept all major credit cards, most bank-issued debit cards, as well as Shop, PayPal, and Apple Pay. We do not accept other forms of payment (cash, check or SNAP/EBT) at this time.
When will I be charged?
You will be charged when you place your order.
Will I receive a receipt for my online order?
You’ll receive an emailed order confirmation when you place your order, and you’ll also receive an itemized receipt in your box.
Do I need to enter my payment and delivery information every time I order?
Not necessarily. When you sign in to your account, you can access your saved delivery information and previous orders. To reorder available items, simply select “Buy again” on a previous order, review your selections, and check out. If you use Shop Pay, your payment information can also be securely saved for faster checkout.
What if there's a problem with my order?
We don't accept returns on food items, but if there's a problem with the quality of anything you've purchased, please let us know. We'll be happy to make it right.
PACKAGING
Why do you use boxes not bags?
Boxes stack, bags do not, and we need to optimize our cooler space.
Can you reuse the boxes you give me?
Yes! We use a liner in each box to maintain food safety and so that we can continue to reuse our boxes.
ACCOUNTS & CUstomer Support
How do customer accounts work?
When you place an order, Shopify automatically creates a customer account using your email address. You can sign in anytime to view previous orders and access your saved information. No registration or password is required—just enter your email address and we'll send you a verification code to sign in.
Where do I login?
On any page of our website, click the person icon in the upper-right corner. Enter your email address, and we'll send you a verification code to sign in. No password needed.
Is my personal information kept confidential?
Yes. Please see our privacy policy.
Is my payment information secure?
Yes, our site is built on Shopify, which offers best-in-class security among e-commerce platforms.
How do I contact customer support?
You can reach us at hello@tenderwildfarm.com. We are a small farm team and we each wear a lot of hats—we’ll try to respond swiftly, and we’re grateful for your patience.
Can I suggest a product for you to carry?
Yes! Please send us suggestions at hello@tenderwildfarm.com. We are guided by our customers. If there’s a product that you love, we’ll do our best to find it. We focus on partnerships with small, local, and organic farmers, vendors, and makers.